Privacy & Refund Policy

What if you have an enquiry or complaint?

We have established procedures for dealing with enquiries and complaints. If you have an enquiry or complaint, please contact the Manager at Be Trim®, Maria Savvides or send full details in writing to:
The Manager (for client servicing complaints)
Be Trim®
Suite 1B, Level 1 Blue Cross Medical Centre, 322 Kingsgrove Rd Kingsgrove 2208

Alternatively, you may call us on 91500311. We will send you an acknowledgement upon receipt of a written complaint.

Generally, we endeavour to deal with complaints and enquiries within 30 Business Days. If you are not satisfied with our response you may lodge a complaint with:
The Secretary
Weight Management Council Australia Ltd
GPO Box 4352
MELBOURNE VIC 3001
E-mail: wmcaca@vecci.org.au

Privacy

When you become a client of Be Trim® you provide us with personal information, such as your name, address and phone number and health history. We use this information in order to be able to provide you with the correct products and services. If you do not provide the correct information on our forms, we may not be able to provide the correct services and product.

We will not pass on your personal information to any other body, unless:

• the law requires us to do so
• you have requested us to do so, eg to your Doctor
• we or someone in the Brahami group needs to send you promotional material. If you would prefer not to receive such material, please let us know in writing or contact us at any time to let us know
• We require our service providers to keep any personal information about an investor confidential and to only use it for the purposes of providing services to us.

If you think our records may be inaccurate, incomplete or out-of-date, it is important that you contact us so we can correct our records.

Subject to any legal restrictions, you may access your personal information by contacting us at any time. If your request is complex or requires detailed searching of our records, we may charge for this service. We will notify you prior to commencing our records retrieval if any charge is to apply.

You can also tell us at any time not to pass on your personal information by advising us in writing.

If you would like a copy of the Be Trim® Privacy Policy, please contact our offices on 02 9150 0311. If you wish to lodge a complaint about privacy, please contact us on the phone number above.

To find out more about rights and remedies for breaches of privacy, you can visit the Privacy Commissioner’s website at www.privacy.gov.au or contact the Privacy Commissioner’s hotline on 1300 363 992.

Refund Policy

Be Trim® currently does not enforce a refund policy given that the supplements used are perishable and therefore cannot be quality assured once leaving the office. Client health and safety is our priority at Be Trim® for this reason we cannot on sell these products.

Cooling-off

If you change your mind after your initial consultation with Be Trim® you may choose to discontinue your relationship at anytime.

To exercise this option you must notify Be Trim® by telephone, letter, email or fax providing a minimum 24 – 48 hours notice .The notification must include your full name, address, the initial consultationdate and date of next appointment and the reason for requesting to stop the program.